Prob and Sol

Connecting to a virtual machine console fails with the error: The VMRC Console has Disconnected. Trying to reconnect (2050470)

Symptoms

• Attempting to connect to a virtual machine console fails.
• The VMRC session can be opened with the vSphere Web Client, but not with the vSphere Client.
• You see the error :
  
  Error: The VMRC Console has Disconnected.. Trying to reconnect
  

Cause

This issue occurs due to an Application Control software such as antivirus Software that has the ability to block certain applications or functions of installed software on client/server systems.

Note: Depending on antivirus architecture it is necessary to have access to web GUI of the security server or hosted portal to disable certain settings.

Resolution

To resolve this issue, use one of these options:

• Disable application control for virtual applications through the antivirus software.
• Uninstall and reinstall the vSphere Client.
• Stop the vmware-vmrc.exe*32 service from Windows Task Manager and then log in again.

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